Privacy Policy

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have.

On this page

Privacy matters because Redovar handles information that people and organizations rely on to do their work. We collect and use information when we need it to provide Redovar, keep it secure, support our customers, improve the service, fulfill orders, or meet our legal obligations.

This Privacy Policy explains how Redovar (“Redovar,” “we,” “us,” or “our”) handles personal information when you use our websites, the Redovar app, Redovar Staff, Redovar Devices, ordering, support, and other Redovar services that link to this Policy. Together, we call these the “Services.”

When an organization uses Redovar to manage its staff, schedules, communications, devices, or other work information, that organization decides what information it puts into Redovar and how it is used. Redovar processes that information to provide the Services. If you use Redovar through an organization, some requests about your information may need to be handled by that organization.

For privacy questions or requests, contact legal@redovar.com .

Information we collect

The information Redovar collects depends on how you use the Services.

Account information

When you create or use a Redovar account, we may collect your name, email address, phone number if you provide one, organization, role, access level, account preferences, and information related to your sign-ins and sessions.

Passwords are handled through our authentication system and are not stored by Redovar as readable text.

Staff credentials work differently from account passwords. Staff IDs may be stored as identifiers. Staff PINs are protected using one-way hashing after they are created and are not kept in readable form for later retrieval.

Organization and staff information

Organizations may add information about the people who work with them, including names, profile photos, Staff IDs, roles, Departments, Teams, Programs, Units, Cabins, assignments, access levels, and other information needed to set up and use Redovar.

Organizations may also create or upload schedules, activities, Sites, Locations, maps, announcements, requests, Emergency information, acknowledgements, device assignments, and records of changes made within Redovar.

The organization decides what information it enters into the service and who within that organization may access it.

Camper and care information

A Camp may use Redovar to manage Camper names, birthdays, arrival and departure dates, Cabin, Unit, Program, Specialty Program, dietary restrictions, and responsible-Staff assignments. A Camp may also provide guardian and emergency contacts, allergies, medications, medication schedules, care instructions, and private notes when it chooses to use those features.

Guardian, emergency-contact, allergy, medication, and private care information is kept separate from the general Camper directory. Redovar uses the Camp's roles, permissions, Department access, and active responsibility assignments to limit who may retrieve that information. A Business workspace does not receive Camper or Camper-care features.

Redovar may use a Camper's birthday and active assignments to send a birthday reminder to responsible Staff and Camp leadership. Medication and meal-related allergy and dietary reminders are sent only to people selected by the Camp's assignments and permissions. Notification records identify the event and recipient without placing medical details in broad analytics or general audit metadata.

Messages and media

When people communicate through Redovar, we may process the information needed to provide those features. This can include direct and group messages, voice messages, attachments, call information, requests, Emergency images, maps, and related delivery or acknowledgement information.

We do not use private organization communications to build advertising profiles.

Device information

A Redovar Device may provide information needed to manage, secure, support, and troubleshoot the device.

This may include its Redovar Device ID, manufacturer serial number, model, Android version, device-management identifier, enrollment status, Redovar app version, battery level, connectivity state, last check-in, last sync, assignment, security state, and technical logs.

Some of this information may come from Redovar itself and some may come from a device-management provider used to administer Redovar hardware.

Location information

When device-location features are enabled and available, Redovar may process the current or last known location of a Redovar Device.

Device location may be precise. If a device is assigned to a particular staff member, its location may also indicate where that person is.

We use device location for purposes such as finding a Redovar Device, helping recover a lost device, supporting device management, and protecting Redovar hardware. We do not sell device-location information or use it for advertising.

Access to device location is limited according to Redovar permissions and the organization’s configuration.

Orders and billing

When you buy Redovar Devices or subscribe to Redovar software, we may collect your organization name, contact information, billing details, shipping address, order contents, device quantity, plan, order status, invoices, shipment information, and payment status.

Payment credentials are processed by Stripe or another payment provider. Redovar does not receive or store your full payment-card number. We may receive limited payment information such as card brand, last four digits, expiration date, payment status, and transaction references.

Support, Contact, and Demo requests

If you contact us, request support, or ask for a demo, we collect the information you provide. This may include your name, email address, phone number, organization, message, device interest, support details, and any other information you choose to include.

Please do not send passwords, PINs, payment credentials, or other sensitive information that we do not need to help you.

Website and technical information

When you use a Redovar website or application, we may receive technical information such as your IP address, browser or device type, operating system, pages or features used, request logs, error information, session information, and security events.

We use this information to keep Redovar working, understand problems, protect the Services, and improve reliability.

Where information comes from

Most information comes directly from you or from the organization that uses Redovar.

We may also receive information from Redovar Devices, the Redovar applications, authorized users within your organization, payment processors, shipping providers, authentication providers, device-management providers, support systems, and other companies we use to provide the Services.

When one organization member adds information about another person, such as a staff assignment or schedule, that information comes from the organization rather than directly from the person it describes.

How we use information

We use personal information to provide and operate Redovar. That includes creating accounts, authenticating users, managing access, delivering schedules and announcements, providing messaging and requests, managing Redovar Devices, processing Emergency acknowledgements, and keeping information available to the people who are permitted to use it.

We also use information to process orders and subscriptions, ship hardware, issue invoices or refunds, provide customer support, respond to questions, maintain account and device history, and communicate about the Services.

Technical and security information helps us identify errors, prevent misuse, protect accounts and devices, investigate incidents, maintain audit records, and understand whether Redovar is working as expected.

We may use service and usage information to improve Redovar. We do not use private organization content to target advertising to staff or customers.

We may also process information when necessary to comply with law, enforce our agreements, resolve disputes, protect Redovar or others, or respond to lawful requests.

Information managed by your organization

When an organization uses Redovar for its own staff and operations, that organization controls the information it chooses to put into Redovar.

This may include staff records and profile photos, Departments, Teams, Sites, Locations, schedules, assignments, messages, requests, Emergency information, device assignments, and other organization-specific information.

For a Camp, this may also include Camper rosters, assignments, guardian and emergency contacts, allergies, dietary restrictions, medications, care instructions, and related reminders. The Camp is responsible for deciding whether to use these features, what information to enter, and which authorized people should receive access.

Because Camper records may describe children and health needs, a Camp should provide only information it is authorized to use, keep assignments and permissions current, and remove access when a person's responsibility ends.

Redovar processes that information so the organization can use the Services.

The organization also decides which people receive Owner, Director, Leadership, Staff, or other permitted levels of access. Redovar uses those permissions to determine what a person may view or change.

If you are using Redovar through an organization and want to access, correct, or delete information that organization controls, you may need to contact the organization first. If you contact Redovar directly, we may refer the request to the organization or work with it to respond.

Messages, media, and Emergency information

Redovar includes features that allow people within an organization to communicate and share information.

Messages and voice messages may be stored so they can be delivered and accessed by the people included in the conversation. Delivery information may also be stored so Redovar can show whether a message was sent, delivered, read, or failed.

Maps, attachments, Emergency images, and other private files are stored with access controls intended to keep them available only to people who are permitted to use them.

Redovar may keep technical records about calls or Walkie activity when needed to operate those features, such as participants, channel access, timing, connection state, or delivery status.

Redovar does not record the contents of live Walkie conversations or live calls as a normal part of providing those features unless a future feature clearly tells users otherwise before recording begins.

Redovar Devices and location

Redovar Devices are managed hardware. Information about a device may be collected throughout its use so Redovar and the organization that owns it can understand whether the device is ready, assigned, connected, secure, or in need of support.

A device may report its Redovar identity, model, operating-system version, app version, battery level, last check-in, last sync, connectivity state, assignment, and other information needed to manage it.

Where available and enabled, location information may be used to find or recover a Redovar Device, investigate a missing device, or support the organization’s management of its hardware.

Redovar Device location is designed around management and recovery of organization-owned hardware. It is not used by Redovar for advertising.

A device may continue to show a previous location when it is offline or cannot obtain a new location. Redovar may therefore show the time associated with a location so users can tell whether it is current.

Cookies and analytics

Redovar may use cookies and similar technologies needed for sign-in, security, account continuity, preferences, and other basic functions of the Services.

We may also use analytics to understand how our websites and products are performing and where problems occur.

Where optional analytics or similar technologies require a choice or consent, we provide the controls required by applicable law.

We do not sell personal information. We also do not share personal information with unrelated companies so they can target advertising to you across their services.

Where required by law, Redovar will recognize supported browser-based privacy signals, such as Global Privacy Control, for rights that apply to those signals. California currently requires covered businesses to honor qualifying opt-out preference signals for sale or sharing.

Security

We use technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Those measures include account authentication, access controls, encrypted network connections, restricted storage, one-way hashing for Staff PINs, protected server credentials, logging, and separation of organization data.

Access to customer information by Redovar personnel should be limited to people who need it for their work. Sensitive administrative actions may be restricted, recorded, or require additional authorization.

No service can guarantee absolute security. If we learn of a security incident involving personal information, we will investigate it and provide notice when required by law.

How long we keep information

We keep personal information for as long as it is reasonably needed for the purpose for which it was collected.

Account and organization information is generally kept while the account or customer relationship remains active. Some information may be kept afterward when necessary for billing, taxes, orders, legal obligations, security, fraud prevention, dispute resolution, audit history, or enforcement of our agreements.

Messages, files, device information, and operational records may have different retention periods depending on the feature and the organization’s use of Redovar.

When information is deleted, copies may remain for a limited period in backups or systems designed for recovery and security. Those copies are not returned to normal use and are removed through the normal backup lifecycle unless we are legally required to preserve them.

We may retain information that has been aggregated or deidentified so that it can no longer reasonably identify a person.

Your privacy rights

Depending on where you live and how Redovar is being used, you may have the right to ask for access to personal information about you, correct inaccurate information, request deletion, receive a copy of certain information, restrict or object to certain uses, or withdraw consent where consent is the basis for processing.

You may submit a privacy request by contacting legal@redovar.com .

We may need to verify your identity before completing a request. If the information is controlled by an organization that uses Redovar, we may also need to work with that organization.

You may also use an authorized agent where applicable law allows it. We may ask for information needed to confirm that the agent has authority to act for you.

We will not discriminate against you for exercising a privacy right provided by applicable law.

Some rights have exceptions. For example, we may need to retain certain information to complete a transaction, protect security, maintain required records, comply with law, or establish or defend legal claims.

U.S. state privacy rights

Privacy laws in California and a growing number of other U.S. states give eligible residents additional rights over their personal information.

Depending on the law that applies, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information.

Redovar does not sell personal information.

Redovar does not share personal information for cross-context behavioral advertising or use it for targeted advertising across unrelated services.

Some information Redovar may process, such as account credentials or precise device location, can be treated as sensitive personal information under certain state laws. Redovar uses this information only for purposes connected to providing, securing, administering, and supporting the Services or as otherwise permitted by law.

California residents can find additional category-by-category information and instructions for exercising California rights in our California Privacy Notice. Current California rules require covered privacy policies to describe a business’s information practices and applicable consumer rights.

International privacy rights

People in the European Economic Area, United Kingdom, Switzerland, and other jurisdictions may have additional privacy rights.

Where Redovar is responsible for deciding why personal information is processed, we may process information because it is needed to provide a contract, comply with a legal obligation, protect our legitimate interests, or because you gave consent.

Where an organization controls information about its own staff or operations, that organization generally determines the legal basis for processing and Redovar processes the information on its behalf.

Personal information may be processed in the United States and in other countries where Redovar or its service providers operate. Privacy laws in those countries may differ from those where you live. Where required, we use safeguards recognized by applicable law for international transfers.

Eligible individuals may have rights to access, correct, erase, restrict, object to, or receive a portable copy of personal information. They may also have the right to complain to the data-protection authority in their country.

European privacy rules require notices to explain matters such as why information is used, the legal basis, retention, recipients, international transfers, and individual rights.

Children and minors

Redovar is built for organizations and the people who work with them. It is not designed for children under 13 to create accounts or use Redovar independently.

Organizations may employ or work with staff members who are minors. The organization is responsible for making sure it has the authority required to provide and use information about those individuals.

Camps may also use Redovar to manage Camper information provided by authorized adults and Camp administrators. Campers do not create Redovar accounts through this workflow. The Camp is responsible for the notices, permissions, consents, and access decisions required for the Camper information it chooses to provide.

Organizations should not use Redovar to collect personal information directly from children under 13 unless they have determined that doing so is lawful and have satisfied any consent or notice requirements that apply.

If we learn that Redovar has collected personal information directly from a child under 13 in circumstances where the law requires parental consent and that consent was not obtained, we will take appropriate steps to remove the information.

COPPA applies to online services directed to children under 13 and to general-audience services that have actual knowledge they are collecting personal information online directly from a child under 13.

Changes to this Policy

This policy may change over time.

We may update this Privacy Policy as Redovar, our products, and the laws that apply to us change.

When we make a change, we will update the date shown at the top of this page. If a change materially affects how we handle personal information, we will provide additional notice when required.

Contact Redovar

If you have a question about this Privacy Policy, want to exercise a privacy right, or want to raise a concern about how Redovar handles personal information, contact:

legal@redovar.com

Use the subject Privacy request if you are contacting us about a privacy right.

We may ask for enough information to understand your request and verify your identity.

If you need this Privacy Policy in another format, you can request one through the same address.

This Notice explains the additional privacy rights available under California law and how they apply to information Redovar handles.

This California Privacy Notice supplements the Redovar Privacy Policy and applies to personal information about California residents.

It explains the categories of personal information Redovar may collect, where that information comes from, why we use it, when it may be disclosed, and the rights available under California privacy law.

The information Redovar handles depends on how you interact with us. You may use Redovar through an organization, buy Redovar hardware, communicate with us, request support or a demo, visit our websites, or use a Redovar Device. Not every category described below will apply to every person.

For more about how Redovar handles personal information generally, read our Privacy Policy.

For California privacy questions or requests, contact legal@redovar.com .

Information covered by this Notice

California law defines personal information broadly. It generally includes information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to a person or household.

Redovar may handle personal information when someone creates or uses an account, works with an organization that uses Redovar, uses a Redovar Device, communicates through Redovar, buys hardware or software, contacts support, requests a demo, visits a Redovar website, or otherwise interacts with us.

Some information used by an organization may be provided to Redovar by that organization rather than directly by the person it describes. For example, an organization may add a staff member, assign a role, create a schedule, assign a Redovar Device, or send an announcement.

When an organization controls information about its own staff or work, Redovar generally processes that information to provide the service to that organization.

Personal information we collect

The categories below describe personal information Redovar may collect or process. The exact information depends on how Redovar is used.

Identifiers

This may include a name, email address, phone number, IP address, account identifier, Staff ID, Redovar Device ID, manufacturer serial number, authentication records, and other identifiers connected to an account, organization, person, or device.

Customer and account information

This may include contact information, organization information, role, access level, account settings, shipping address, billing information, subscription details, and records associated with the customer relationship.

Commercial information

This may include Redovar Devices purchased, subscription plans, device capacity, order history, invoices, refunds, shipment information, payment status, and other records related to Redovar purchases.

Redovar does not receive or store full payment-card numbers when payments are processed by Stripe or another payment provider.

Internet and electronic activity

This may include browser or device type, operating system, IP address, pages or features used, app activity needed to operate the service, request logs, error information, sign-in activity, session information, security events, connectivity state, and similar technical information.

Geolocation information

Where device-location features are enabled and available, Redovar may receive the current or last known location of a Redovar Device.

A location may be precise. Because a Redovar Device may be assigned to a person, device location may also indicate where that person is at a particular time.

Redovar uses this information for device management, recovery, security, and support rather than advertising.

Professional or work information

This may include an organization, role, title, Programs, Units, Cabins, work assignments, schedules, access levels, and other information related to a person’s work with an organization that uses Redovar.

Communications and media

This may include messages, voice messages, attachments, support messages, call information, Walkie-related technical records, maps, requests, Emergency information, Emergency images, acknowledgements, and other information people communicate or upload through Redovar.

Device information

This may include a Redovar Device ID, serial number, model, Android version, MDM identifier, enrollment status, app version, battery level, last check-in, last sync, connectivity state, assignment, security state, last known location, and technical information needed to manage the device.

Inferences

Redovar may make limited conclusions from information already in the service when needed to provide a feature or understand product use. For example, Redovar may determine that a device appears offline because it has not checked in within an expected period.

We do not build advertising profiles from private organization information.

Sensitive personal information

California law treats certain information as sensitive personal information.

Depending on how Redovar is used, information we process may include information that falls within that definition, such as account credentials, precise geolocation, Camper allergy or medication information, or the contents of certain private communications.

We use sensitive personal information only when reasonably needed to provide, secure, maintain, administer, or support Redovar, fulfill a request, protect a device or account, comply with law, or for other purposes permitted by California law.

We do not use sensitive personal information to build advertising profiles or infer unrelated personal characteristics.

Redovar does not sell sensitive personal information.

Where California law gives a right to limit the use or disclosure of sensitive personal information because a business uses it beyond specified permitted purposes, the business must provide the required method for exercising that right. Redovar does not currently use sensitive personal information for those additional purposes. If that changes, we will provide the choices required by law.

Where information comes from

Most personal information Redovar receives comes directly from you or from the organization through which you use Redovar.

We may also receive information from other authorized people within your organization, Redovar applications, Redovar Devices, authentication providers, payment processors, shipping providers, device-management providers, hosting and storage providers, support systems, security tools, and other companies that help us provide Redovar.

For example, a director may create a staff record or assignment. A Redovar Device may report its last check-in or battery level. Stripe may tell us whether an invoice was paid. A device-management provider may provide the technical identity or management state of a Redovar Device.

We use information from these sources only for the purposes described in this Notice and our Privacy Policy.

Why we use information

We use personal information to provide Redovar and carry out the work people and organizations ask us to perform.

That includes creating and securing accounts, authenticating users, managing permissions, providing schedules and announcements, delivering communications, processing requests, managing Redovar Devices, supporting Emergency features, maintaining audit history, and keeping information available to the people who are allowed to use it.

We use order and billing information to sell and ship Redovar Devices, maintain subscriptions, issue invoices and refunds, support customers, and keep appropriate business and accounting records.

We use technical, security, and device information to keep Redovar working, identify errors, understand device status, protect accounts and hardware, prevent misuse, investigate security incidents, and provide support.

We may also use information to improve Redovar, enforce our agreements, resolve disputes, protect Redovar or other people, and meet legal obligations.

We do not use private organization content for targeted advertising.

When we disclose information

Redovar does not disclose personal information simply because another company wants access to it.

We disclose information when it is needed to provide Redovar, carry out something requested by you or your organization, operate our business, or meet a legal obligation.

Within your organization

Information may be available to other authorized people within the same organization according to the organization’s settings and Redovar permissions.

For example, a director may be able to view staff assignments or device status that a staff member cannot.

Service providers and contractors

We use companies that help us operate Redovar. Depending on the service, these companies may provide hosting, storage, authentication, payment processing, shipping, communications, monitoring, security, device management, customer support, or similar functions.

They may process personal information on our behalf to provide those services.

At your direction

We may disclose information when you or your organization asks us to connect Redovar with another service, send information to another person, fulfill an order, or otherwise instruct us to do so.

Legal and safety matters

We may disclose information when we reasonably believe it is required by law, needed to respond to valid legal process, necessary to investigate fraud or misuse, or appropriate to protect Redovar, our customers, our users, or other people.

Business transactions

If Redovar is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Any transfer remains subject to applicable privacy law.

Your California privacy rights

Depending on the law that applies and subject to permitted exceptions, California residents may have the following rights.

Know

You may ask us to tell you what categories of personal information we have collected about you, where it came from, why we collected or used it, the categories of parties to whom it was disclosed, and other information required by law.

Access

You may ask for the specific pieces of personal information we maintain about you, subject to applicable limitations.

Delete

You may ask us to delete personal information we collected about you.

Some information may need to be retained. For example, we may need information to complete a transaction, provide a service, protect security, keep legally required records, resolve disputes, or establish or defend legal claims.

Correct

You may ask us to correct inaccurate personal information that we maintain about you.

Opt out of sale or sharing

California residents have a right to opt out when a covered business sells personal information or shares it for cross-context behavioral advertising.

Redovar does neither today.

Limit certain uses of sensitive personal information

California law may give residents the right to limit certain uses and disclosures of sensitive personal information.

As explained above, Redovar currently uses sensitive personal information only for the purposes described in this Notice and other purposes permitted without providing a separate right-to-limit mechanism.

Non-discrimination

We will not discriminate against you because you exercised a privacy right provided by California law.

Exercising a privacy right will not cause Redovar to charge you an unlawful different price, deny a service unlawfully, or provide a different level of service in circumstances where California law prohibits doing so.

How to submit a request

To submit a California privacy request, contact:

legal@redovar.com

Use the subject:

California privacy request

Tell us which right you want to exercise and provide enough information for us to understand the request.

If your request concerns information held through an organization that uses Redovar, please include the organization when possible.

You may also use any privacy-request form or Your Privacy Choices control that Redovar makes available for the type of request you are submitting.

We will respond within the time required by applicable law.

California generally requires covered businesses to confirm receipt of requests to know, delete, or correct within 10 business days and to provide a substantive response within 45 calendar days, subject to permitted extensions.

How we verify requests

Before providing, correcting, or deleting certain personal information, we may need to verify that the request comes from the person the information belongs to or from someone authorized to act for that person.

The information we request for verification will depend on the request and the information involved.

We will not ask for more information than reasonably necessary to verify the request.

If we cannot verify a request to the level required by law, we may be unable to complete all or part of it. If that happens, we will explain the reason where required.

If the information is controlled by an organization that uses Redovar, we may need to coordinate with that organization before completing the request.

Authorized agents

A California resident may use an authorized agent to submit a privacy request where California law allows it.

We may ask the agent for proof that the resident gave the agent permission to act on their behalf.

We may also ask the resident to verify their identity directly with Redovar or confirm that they gave the agent permission, unless the law provides otherwise.

We use these steps to protect personal information from requests made by someone who does not have authority to receive or change it.

Children under 16

Redovar is built for organizations and the people who work with them. It is not designed as a consumer service for children.

Redovar does not knowingly sell or share the personal information of people under 16.

Organizations may employ or work with staff members who are minors. Those organizations are responsible for making sure they have the authority required to provide and use information about those individuals.

Camps may provide Camper records through an authorized adult or administrator. Campers do not independently create Redovar accounts through that workflow. The Camp remains responsible for the authority, notices, permissions, and access decisions required for those records.

Our broader practices concerning children and minors are described in the Redovar Privacy Policy.

Retention

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected or for another lawful purpose.

How long information is kept depends on what the information is and why Redovar has it.

Account and organization information may be kept while an account or customer relationship remains active. Order, billing, tax, and transaction records may be kept for the period required for accounting, legal, fraud-prevention, or dispute purposes.

Messages, files, device information, support records, security events, and audit history may have different retention periods based on the feature, customer relationship, security needs, legal requirements, and the organization’s use of Redovar.

Backups may retain deleted information for a limited period as part of normal security and recovery processes. Information in those backups is not returned to ordinary use unless recovery is necessary.

We may retain information that has been deidentified or aggregated so that it can no longer reasonably identify a person.

Financial incentives

Redovar does not currently offer payments, discounts, rewards, or other financial incentives in exchange for collecting, selling, or sharing personal information.

If Redovar introduces a program that is treated as a financial incentive under California privacy law, we will provide the required notice before someone joins that program.

Changes to this Notice

This notice may change over time.

We may update this California Privacy Notice as Redovar, our products, our privacy practices, or California law changes.

When we update it, we will change the effective date shown at the top of the page.

If a change materially affects how we handle personal information, we will provide additional notice when required.

Contact Redovar

If you have a question about this California Privacy Notice or want to exercise a California privacy right, contact:

legal@redovar.com

For a privacy request, use the subject:

California privacy request

If you need this Notice in another format, you may request one through the same address.

How Redovar protects your information

Redovar is built to hold information that organizations rely on every day. That includes accounts, staff information, schedules, messages, Device information, and other records customers choose to keep in Redovar.

Some of that information can be private or sensitive. We treat it accordingly.

This document explains how Redovar protects customer information, how access is controlled, how Redovar Devices are managed, and what customers are responsible for on their side.

Security is shared. Redovar protects the systems we operate. Customers control who they give access to, what permissions those people receive, and what information they place in Redovar.

For security questions or concerns, contact security@redovar.com .

Security at Redovar

Redovar uses a combination of account controls, permissions, encrypted connections, protected credentials, organization separation, logging, Device management, monitoring, and backups to protect the service and the information stored in it.

These protections are reviewed as Redovar changes and as new risks are identified.

We do not treat security as a separate feature added after a product is built. It is part of how Redovar accounts, Devices, permissions, and information are handled.

Access control

People should only see the information they are allowed to see.

Redovar uses organization membership, roles, permissions, and assignments to control access throughout the service.

An organization may give different levels of access to Owners, Directors, Leadership, Staff, and other available roles. Those permissions determine what each person can view, change, or manage.

Access to sensitive settings and administrative actions may be limited to people with the appropriate permissions.

Some actions may also require additional verification when Redovar determines that it is necessary to protect the account or organization.

Accounts and credentials

Redovar uses authentication controls to protect customer accounts and managed Devices from unauthorized access.

Passwords are handled through Redovar’s authentication system and are not stored by Redovar as readable passwords.

Staff IDs may be stored as account identifiers. Staff PINs are protected using one-way hashing after they are created and are not kept in readable form for later retrieval.

If Redovar believes an account or credential may have been compromised, we may require a password reset, end active sessions, request additional verification, or take another reasonable step to protect the account.

Customers are responsible for keeping their credentials private and for removing access when someone should no longer have it.

Encryption

Redovar uses encrypted connections when information moves between supported Redovar websites, applications, Devices, and Redovar infrastructure.

Information stored by Redovar is also protected through the storage and infrastructure controls used by the systems that operate the service.

The protections used can differ depending on the system and the type of information involved.

Customers should never send passwords, Staff PINs, payment credentials, or other unnecessary secrets through general messages or support conversations.

Keeping organizations separate

Each Redovar organization has its own customer environment.

Redovar uses organization membership, account permissions, and access rules to prevent one customer from accessing another customer’s information.

A person should not gain access to another organization simply because both organizations use Redovar.

Access is tied to the organization and permissions associated with the signed-in account.

Sensitive information

Some information deserves additional care because of what it contains.

Depending on how a customer uses Redovar, this may include:

Account credentials.
Device location.
Private messages.
Guardian or emergency contact information.
Allergies.
Medications.
Care instructions.
Camper information.
Other private records entered by the customer.

Redovar uses permissions and access controls to limit who can reach this information.

Customers decide which members of their organization should have access and are responsible for assigning those permissions carefully.

Sensitive information should only be placed in Redovar when it is needed for the customer’s use of the service.

Redovar Device security

Redovar Devices are managed Devices designed to operate within a customer’s Redovar environment.

A Device may be enrolled in a supported device-management service so Redovar can manage software, security settings, configuration, access, and Device status.

Depending on the Device and its configuration, Redovar may be able to:

Install or update Redovar software.
Apply Device policies.
Restrict unauthorized apps or settings.
Check Device status.
Disable access.
Release or reset a Device.
Assist with recovery.
Perform other supported administrative actions.

Customers should not remove or interfere with Redovar software, security controls, or device-management settings unless Redovar has authorized the change.

Changing those controls may affect the security or operation of the Device.

Device location

Some Redovar Devices may support location information.

When location is enabled and available, Redovar may process a Device’s current or last known location for Device management, recovery, security, support, or administration.

Who can view Device location depends on the permissions and configuration of the organization.

Redovar does not use Redovar Device location to build advertising profiles or sell location information to advertisers.

Logs and account history

Redovar keeps certain records needed to operate and protect the service.

These records may include:

Sign-in activity.
Security events.
Administrative actions.
Important account changes.
Device status.
Device activity.
Message delivery information.
Changes to important records.
Service errors.
Other events needed to operate or investigate Redovar.

Logs help Redovar understand what happened when something goes wrong, investigate suspicious activity, support customers, and maintain the service.

Access to these records is limited to people and systems that need them for an authorized purpose.

Redovar personnel

Redovar personnel do not receive unrestricted access to customer information simply because they work for Redovar.

Access should be limited to what a person needs to do their job.

This may include helping a customer, investigating a security issue, resolving a service problem, operating Redovar, meeting a legal requirement, or performing another authorized function.

Sensitive administrative access may be limited further and may be logged or subject to additional controls.

Customer information should not be accessed out of curiosity or for unrelated purposes.

Service providers

Redovar uses other companies to provide parts of the service.

Depending on the service, these providers may help with:

Hosting.
Data storage.
Authentication.
Communications.
Payments.
Monitoring.
Device management.
Shipping.
Customer support.

Redovar chooses providers based on the services the company needs and expects providers handling Redovar information to protect it appropriately.

A provider should only receive the access needed to perform the service it provides.

Using a service provider does not give that company ownership of Redovar customer information.

Monitoring

Redovar may monitor systems, applications, Devices, errors, and security events to keep the service working and to identify problems.

This can include detecting failed sign-in attempts, unusual activity, Device problems, service interruptions, misuse, or other activity that may need investigation.

Monitoring is used to operate and protect Redovar.

It is not used to turn private customer activity into advertising profiles.

Backups and recovery

Redovar may maintain backups so information and services can be restored after a failure, mistake, security incident, or other disruption.

A backup may keep a copy of information for a limited period after that information is removed from normal use.

Backup information is not restored to ordinary use unless recovery is necessary.

It is removed according to the backup system’s normal lifecycle unless Redovar is required to preserve it for a longer period.

Security incidents

If Redovar discovers or reasonably suspects a security incident, we may investigate what happened and take steps to protect affected systems and customers.

That may include restricting access, ending sessions, securing credentials, preserving relevant records, correcting the underlying problem, or taking other steps needed to contain the incident.

We may also review what happened afterward and make changes intended to reduce the chance of the same issue happening again.

If an incident requires customer or regulatory notice under applicable law or an agreement with the customer, Redovar will provide that notice as required.

Customers should contact Redovar promptly if they believe an account, credential, Redovar Device, or customer environment has been lost, stolen, compromised, or used without permission.

Customer responsibilities

Redovar protects the systems we operate, but customers control many of the decisions that determine who can access their information.

Customers are responsible for:

Choosing who receives a Redovar account.
Giving each person appropriate permissions.
Protecting account credentials and Staff PINs.
Removing access when it is no longer needed.
Managing their Redovar Devices.
Reviewing important assignments and organization settings.
Protecting Devices from unauthorized physical access.
Keeping information entered into Redovar accurate and appropriate.
Reporting lost, stolen, or compromised Devices and accounts promptly.

Customers should avoid placing passwords, payment credentials, or unrelated sensitive information into messages, support cases, or general text fields.

Redovar can provide account and security controls, but those controls still need to be used responsibly.

Reporting a security concern

If you believe you found a security issue involving Redovar, a Redovar account, or a Redovar Device, contact:

security@redovar.com

Please include enough information for us to understand and investigate the issue.

Do not send passwords, Staff PINs, payment credentials, or other sensitive information unless Redovar specifically asks for information that is necessary to investigate the report.

If your concern involves your own account, tell us which organization or Device is affected when possible.

Privacy questions

Security and privacy are related, but they are not the same thing.

This document explains how Redovar protects systems and customer information.

Questions about personal information, privacy rights, retention, disclosure, or Redovar’s Privacy Statement should be directed to:

legal@redovar.com

Changes to this document

Redovar may update this document as the service, our security practices, and the technology behind Redovar change.

When an update materially changes how we describe the protection of customer information, we may update the effective date or provide additional notice where appropriate.

The current version will remain available through Redovar’s legal and security resources.

These Terms apply whenever you access or use Redovar and set out the responsibilities that come with that use.

These Terms of Service apply when you access or use Redovar, including the Redovar app, Redovar Staff, Redovar Devices, our websites, ordering, support, and other services that link to these Terms. Together, we call these the “Services.”

If you use Redovar for an organization, you are also agreeing to these Terms on behalf of that organization if you have authority to do so.

Some customers may also have a Customer Agreement, order, or other written agreement with Redovar. If one of those agreements conflicts with these Terms, the written agreement will control for the subject it covers.

If you do not agree to these Terms, do not use the Services.

Questions about these Terms may be sent to legal@redovar.com .

Using Redovar

You may use Redovar only if you can legally enter into these Terms and are permitted to use the Services under the laws that apply to you.

If you are using Redovar for a company, organization, school, camp, or other group, you represent that you have permission to act for that organization where that permission is required.

The organization is responsible for deciding who may use its Redovar account and what level of access each person receives.

You are responsible for using Redovar in accordance with these Terms and any agreement between Redovar and your organization.

Accounts and access

Some parts of Redovar require an account.

Directors and other authorized account users may sign in using an email address and password or another authentication method Redovar supports.

Staff access may use an Organization Code, Staff ID, PIN, or other credentials provided through Redovar.

Keep your account credentials private. Do not share a password or PIN with someone who is not authorized to use it.

If you believe an account, credential, or Redovar Device has been lost, stolen, or used without permission, tell your organization or Redovar as soon as possible.

An organization may change or remove a person’s access at any time.

Redovar may also require a password reset, session reset, additional verification, or another security step when we reasonably believe it is necessary to protect an account or the Services.

Organizations and staff

Organizations control the people they add to Redovar and the access those people receive.

An organization may add staff members, assign roles, create Programs, Units, Cabins, Locations, schedules, device assignments, and other information needed for its work.

The organization is responsible for making sure that the information it provides is accurate enough for its intended use and that it has the right to provide that information to Redovar.

The organization is also responsible for deciding which people receive Owner, Director, Leadership, Staff, or other available levels of access.

Redovar uses those permissions to determine what each person may view or change.

A Camp may add Campers and connect them to Units, Cabins, Programs, Specialty Programs, and responsible Staff. Camps and Businesses may create Departments and Sites; a Business may also create Teams and connect Staff to one or more Teams. The Customer must keep those relationships reasonably current because Redovar may use them to select recipients for schedules, announcements, reminders, requests, and other operational updates.

Redovar Devices

Redovar Devices are organization-managed hardware intended to run Redovar.

A Redovar Device may be configured, enrolled, updated, restricted, located, assigned, released, disabled, or otherwise managed through Redovar and the device-management services we use.

Organizations are responsible for keeping their Redovar Devices reasonably secure and for making sure they are used only by authorized people.

Do not remove or interfere with security settings, device-management controls, Redovar software, or other protections placed on a Redovar Device unless Redovar has specifically authorized you to do so.

A device may be assigned to one staff member and later released or reassigned to another authorized person.

Hardware support, replacement, and the expected support life of Redovar hardware may also be covered by our Product Lifetime Policy, warranty terms, Customer Agreement, or order.

Acceptable use

Use Redovar only for lawful purposes.

Do not use the Services to:

access another organization’s information without permission;
get around authentication, access controls, or device restrictions;
interfere with Redovar or try to make the Services unavailable to others;
probe, scan, or test Redovar for vulnerabilities without written permission;
upload or send content that is unlawful or that you do not have the right to use;
use Redovar to harass, threaten, deceive, or harm another person;
impersonate another person or misrepresent your authority;
introduce malware or harmful code;
misuse Redovar communications, Emergency features, requests, or device controls;
copy, modify, decompile, or reverse engineer Redovar except where applicable law expressly permits it;
use the Services in a way that violates the rights of Redovar, another organization, or another person.

We may investigate suspected misuse and take steps reasonably necessary to protect Redovar, our customers, and other people.

Information you put into Redovar

You and your organization keep ownership of the information you provide to Redovar.

You give Redovar permission to host, store, process, transmit, display, and otherwise handle that information only as needed to provide, secure, maintain, and support the Services and as otherwise described in our agreements and Privacy Policy.

You are responsible for making sure you have the right to provide that information to Redovar.

This includes obtaining any notices, permissions, consents, or other authority required for staff information, messages, media, maps, schedules, device assignments, Emergency information, and other information your organization chooses to use in Redovar.

If a Camp provides information about Campers, children, guardians, emergency contacts, allergies, medications, care instructions, or related assignments, the Camp is responsible for having the authority needed to provide and use that information. The Camp is also responsible for assigning access only to people who need it for their work.

Redovar does not take ownership of customer content simply because it is stored or processed through the Services.

Privacy

Our Privacy Policy explains how Redovar handles personal information.

Our California Privacy Notice provides additional information for California residents.

If an organization uses Redovar to manage information about its own staff or operations, that organization may also have responsibilities under privacy, employment, or other laws that apply to it.

Redovar’s Privacy Policy does not replace those responsibilities.

Orders and payments

Some Redovar Services require payment.

Prices, device quantities, subscription terms, shipping charges, taxes, and other order details will be shown before purchase or described in the applicable order or Customer Agreement.

Hardware purchases and software subscriptions are separate charges unless we clearly state otherwise.

When you place an order, you agree to provide accurate billing, shipping, and contact information.

Payments may be processed through Stripe or another payment provider.

Subscriptions renew according to the terms shown when you purchase them or in the applicable Customer Agreement.

If a payment fails or becomes overdue, Redovar may retry the payment, contact the customer, restrict paid Services, or take another action allowed by the applicable agreement and law.

Refunds, cancellations, replacements, subscription changes, and device returns are governed by the terms that apply to the particular purchase.

Emergency and safety use

Redovar includes features that can help organizations communicate during urgent or emergency situations.

Those features are tools for the organization. They do not replace emergency services, 911, law enforcement, medical care, required radios, professional judgment, staff supervision, or an organization’s own emergency procedures.

Do not rely on Redovar as the only way to communicate during an emergency.

Internet access, Wi-Fi, device power, hardware failure, software failure, or other conditions may delay or prevent a message or alert from being delivered.

Organizations remain responsible for their own safety plans, emergency procedures, staff training, supervision, and decisions.

When emergency services are needed, contact them directly.

Availability and changes

We work to keep Redovar available and working properly, but we cannot promise that the Services will always be available without interruption.

Redovar may be affected by maintenance, internet or Wi-Fi problems, power loss, device conditions, third-party service failures, software errors, security events, or circumstances outside our control.

Some Redovar features are designed to continue working with limited connectivity, but offline use has limits. New information or changes may not appear until the device reconnects.

We may add, change, replace, or remove features as Redovar develops.

When a change materially affects a paid service or when notice is required by law or an agreement, we will provide the notice required in those circumstances.

Other services Redovar relies on

Redovar uses other companies to provide parts of the Services.

These may include companies that provide hosting, authentication, storage, payments, shipping, communications, device management, monitoring, and other infrastructure.

Those services may occasionally be unavailable or change in ways that affect Redovar.

We are responsible for the commitments we make to you, but we cannot guarantee that every outside service will operate without interruption.

Some optional integrations may also have their own terms or privacy policies.

Redovar ownership

Redovar owns or licenses the software, designs, branding, documentation, technology, and other materials that make up the Services.

Using Redovar does not transfer ownership of those materials to you.

As long as you comply with these Terms and any applicable Customer Agreement, Redovar gives you a limited right to use the Services for their intended purpose.

You may not use the Redovar name, logo, trademarks, or other brand materials in a way that suggests endorsement, partnership, or permission that Redovar has not given.

These Terms do not change your ownership of information that you or your organization provide to Redovar.

Feedback

We welcome ideas and feedback about Redovar.

If you voluntarily send us a suggestion, idea, improvement, or other feedback, you allow Redovar to use it without restriction or payment to you.

This does not give Redovar ownership of customer data or other material that you submit for a different purpose.

Suspension and termination

You may stop using Redovar at any time.

Subscriptions, hardware orders, cancellation rights, outstanding amounts, and data-handling obligations may continue according to the Customer Agreement, order, or other terms that apply.

Redovar may restrict or suspend access when reasonably necessary to:

protect an account, organization, device, or the Services;
investigate suspected misuse or fraud;
respond to a security issue;
comply with law or valid legal process;
address a serious violation of these Terms;
respond to nonpayment where suspension is permitted.

Where practical and appropriate, we will try to give notice before suspending access.

We may terminate access when required by law, when an agreement ends, or when continued access would create a serious security, legal, or operational risk.

Ending access does not erase obligations that arose before termination, including amounts already owed.

Warranties and responsibility

We work to provide Redovar carefully and reliably.

However, technology cannot be guaranteed to work perfectly at all times.

To the extent permitted by law, the Services are provided “as is” and “as available.” Redovar does not guarantee uninterrupted access, error-free operation, or that every feature will work in every environment or on every network.

Nothing in these Terms removes a warranty or right that cannot legally be excluded.

Any separate written hardware warranty or Customer Agreement may provide additional commitments. Those commitments remain governed by that document.

Limits on liability

Where a Customer Agreement contains limits on liability, those terms control for the matters covered by that agreement.

Where no separate agreement applies, Redovar will not be responsible for indirect, incidental, special, exemplary, or consequential damages, lost profits, lost revenue, lost business opportunities, or loss of data to the extent applicable law allows those limits.

Redovar is not responsible for losses caused solely by circumstances outside our reasonable control, including failures of internet access, customer networks, power, third-party providers, unauthorized customer actions, or use of Redovar in a way these Terms do not permit.

Nothing in these Terms limits liability that cannot legally be limited.

Changes to these Terms

These terms may change over time.

We may update these Terms as Redovar, our products, or the laws that apply to us change.

When we make a change, we will update the effective date shown at the top of this page.

If a change materially affects your rights or use of the Services, we will provide additional notice when required.

Your continued use of Redovar after updated Terms take effect means the updated Terms apply to your continued use, except where applicable law requires another form of agreement.

Contact Redovar

If you have a question about these Terms or need to send Redovar a legal notice, contact:

legal@redovar.com

If a Customer Agreement provides a different address or method for formal notices, follow the instructions in that agreement.

This Agreement sets the terms for an organization’s paid use of Redovar software and devices.

This Customer Agreement applies when an organization purchases or uses Redovar software, Redovar Devices, or related services under an order with Redovar.

The organization named in the order is the “Customer.” Redovar and the Customer are each a “party” and together are the “parties.”

An order may be completed through Redovar checkout, accepted electronically, or signed separately. Each accepted order becomes part of this Agreement.

If an order contains terms that conflict with this Agreement, the order controls for the subject it specifically addresses.

Our Terms of Service and Privacy Policy also apply where relevant. If there is a conflict between this Agreement and the Terms of Service, this Agreement controls for the Customer’s paid use of Redovar.

The person accepting an order or this Agreement for the Customer confirms that they have authority to do so.

Questions about this Agreement may be sent to legal@redovar.com .

Orders

Each order describes what the Customer is purchasing from Redovar.

An order may include:

Redovar Devices;
software subscription;
active-device capacity;
price;
subscription term;
shipping charges;
taxes;
delivery information;
billing information;
special commercial terms; and
other products or services agreed between Redovar and the Customer.

The Customer is responsible for reviewing an order before accepting it.

Once accepted, the order becomes part of this Agreement.

A hardware order does not by itself mean that specific physical Redovar Devices have already been assigned to the Customer. Redovar may allocate and provision the physical devices as part of fulfillment.

Redovar software

During an active subscription, Redovar gives the Customer a limited right to use the Redovar software for the Customer’s own internal work.

That right is non-exclusive and may not be transferred to another organization unless Redovar agrees in writing.

The Customer may allow its authorized people to use Redovar according to the access available through the product.

The Customer may not resell, sublicense, rent, or provide Redovar as a service to another organization unless Redovar has agreed to that arrangement.

The software may change over time as Redovar adds, improves, replaces, or removes features.

Customer accounts and administration

The Customer controls its Redovar organization.

The Customer chooses who may act as an Owner, Director, Leadership user, Staff member, or another available access level.

People with administrative access may be able to add staff, change permissions, manage schedules, send communications, manage devices, change organization settings, view billing information, or perform other actions available to their role.

The Customer is responsible for giving administrative access only to people who are authorized to have it.

Redovar may rely on instructions given through an authenticated Customer account unless we have reason to believe the account has been compromised or the instruction is unauthorized.

Staff and authorized users

The Customer may add staff and other authorized people to Redovar.

The Customer is responsible for deciding who should be added and what information or access each person should receive.

Staff may use a Staff ID, PIN, Organization Code, or another Redovar-supported method to access a Redovar Device.

The Customer is responsible for distributing credentials appropriately and for removing or changing access when someone should no longer use Redovar.

If a credential is lost or compromised, it should be reset rather than shared or reused insecurely.

Redovar Devices

Redovar Devices are managed hardware intended to run Redovar.

A Redovar Device may be enrolled in a device-management service and may be configured so that Redovar can install software, apply settings, restrict unauthorized use, manage security, check device status, locate a device where enabled, and perform other device-management functions.

The Customer should not remove or interfere with Redovar software, management controls, security settings, or other protections placed on a Redovar Device unless Redovar authorizes it.

Technical identifiers such as serial numbers and device-management identifiers may be used by Redovar to identify and support a physical device.

The Customer-facing name of a device may be different from its manufacturer serial number.

Device assignment and management

A Redovar Device may be assigned to an organization and separately assigned to a staff member.

Those are different relationships.

A device assigned to the Customer belongs to that Customer’s Redovar environment even when no staff member is currently using it.

The Customer may assign a device to a staff member through Redovar.

Where Redovar supports automatic assignment, an authorized staff member signing in on an available Redovar Device may cause that device to become assigned to that person.

Redovar may prevent automatic reassignment when a device is already assigned to someone else.

The Customer may release, reassign, or retire a device where those controls are available.

Redovar may also perform device-management actions when needed for fulfillment, support, security, replacement, or another permitted operational purpose.

Customer information

The Customer keeps ownership of the information it provides to Redovar.

This may include staff information, schedules, assignments, profile photos, maps, Sites, Locations, Departments, Teams, Programs, requests, Emergency information, device assignments, files, and other information the Customer chooses to use in Redovar.

For a Camp, Customer information may also include Camper rosters, birthdays, Units, Cabins, Programs, responsible-Staff assignments, guardian and emergency contacts, allergies, dietary restrictions, medications, medication events, care instructions, and private notes. Redovar keeps protected Camper information separate from the general roster and applies the Customer's configured roles, permissions, and active assignments.

The Customer gives Redovar permission to host, store, process, transmit, display, and otherwise handle that information as needed to provide, secure, maintain, and support Redovar.

Redovar does not gain ownership of Customer information simply because it is stored in or processed through the service.

The Customer is responsible for making sure it has the legal right to provide the information it puts into Redovar.

Privacy and security

Redovar will use reasonable administrative, technical, and organizational measures intended to protect Customer information.

Redovar uses controls such as authentication, permissions, protected storage, encrypted network connections, restricted server credentials, logging, and separation between organizations.

The Customer is responsible for protecting its own accounts, credentials, Staff IDs, PINs, Redovar Devices, exports, and administrative access.

The Customer should notify Redovar promptly if it believes an account or Redovar Device has been compromised.

A Customer using Camper-care features must review who can access guardian, emergency-contact, allergy, dietary, medication, and private-note records; keep Staff responsibility assignments current; and avoid placing protected care details in general messages, analytics, or other broad-access fields.

Our Privacy Policy explains how Redovar handles personal information.

Where Redovar processes personal information on behalf of the Customer, the parties may enter into an additional data-processing agreement when required.

Confidentiality

Each party may receive nonpublic information from the other while working together.

Confidential information includes information that is identified as confidential or that a reasonable person would understand should remain private because of its nature or the circumstances in which it was disclosed.

Each party will use the other party’s confidential information only as needed for the relationship between them.

Each party will take reasonable care to protect that information and will disclose it only to people, advisers, contractors, or service providers who need it and are required to protect it.

Confidential information does not include information that becomes public without a breach of this Agreement, was already lawfully known, is independently developed without using the other party’s confidential information, or is lawfully received from someone else without a confidentiality obligation.

If disclosure is required by law, the receiving party may disclose the required information and, where legally permitted, will give the other party appropriate notice.

Fees and payment

The Customer will pay the amounts shown in each accepted order.

Hardware and software may be priced separately.

A Redovar Device purchase may be a one-time hardware charge while Redovar software is billed as a recurring subscription.

Unless an order says otherwise, prices do not include applicable taxes, duties, shipping charges, or similar government charges.

The Customer is responsible for taxes associated with its purchase except taxes based on Redovar’s net income.

Payments may be processed through Stripe or another payment provider.

The Customer agrees to keep its billing information current.

If an invoice or payment becomes overdue, Redovar may retry payment, contact the Customer, suspend affected paid Services where permitted, or take another action allowed under this Agreement.

Subscription term and renewal

The Customer’s software subscription begins on the date stated in the order or when the subscription is activated.

Unless an order says otherwise, a Redovar subscription renews annually.

A renewal will use the pricing and terms applicable to the subscription at that time, subject to any notice Redovar is required to provide.

The Customer may cancel renewal through the available billing process or another method stated in the applicable order.

Cancellation normally stops the next renewal. It does not automatically refund amounts already paid unless the applicable order, law, or another Redovar policy provides otherwise.

Device capacity

A Redovar subscription may include a maximum number of active Redovar Devices.

The applicable capacity is shown in the Customer’s plan or order.

The Customer may purchase additional Redovar Devices without changing its subscription if the additional devices remain within its existing capacity.

If additional devices would place the Customer above its current capacity, the Customer may need to move to a higher plan or another agreed capacity before those devices can become active.

Redovar may prevent a downgrade that would place the Customer below the number of active devices currently associated with the account.

A properly retired replacement device does not need to increase the Customer’s active-device capacity simply because another physical device replaces it.

Shipping and delivery

The Customer will provide accurate shipping information when ordering Redovar Devices.

Delivery estimates are estimates unless Redovar expressly agrees to a guaranteed delivery date in writing.

Shipping may be affected by carriers, customs, suppliers, weather, shortages, or circumstances outside Redovar’s reasonable control.

The Customer should inspect a delivery within a reasonable time after it arrives and tell Redovar promptly if devices are missing, damaged, or materially different from the order.

Title to hardware and risk of loss will pass as stated in the applicable order. If the order does not address this, Redovar will provide the applicable shipping terms before fulfillment where required.

Hardware support and replacement

Redovar may provide hardware support, replacement options, warranty coverage, or other device support according to the terms that apply to the specific Redovar Device.

The Product Lifetime Policy explains Redovar’s general approach to supporting hardware over time.

A newer Redovar Device does not automatically require the Customer to replace an older supported device.

If a device is lost, damaged, retired, replaced, or no longer supported, Redovar may update the device record and active-device count accordingly.

A replacement may require the original device to be retired, returned, disabled, or otherwise removed from active use.

Replacement price, availability, shipping, warranty coverage, and return requirements may vary depending on the circumstances and the device involved.

Support and availability

Redovar will provide support through the channels we make available to Customers.

We work to keep Redovar available and functioning properly, but no online service or connected device can be guaranteed to operate without interruption.

Redovar may be affected by maintenance, internet access, Wi-Fi, power, hardware conditions, software errors, service-provider interruptions, security events, or other circumstances outside our reasonable control.

Some features may continue to work with limited connectivity, but offline use has limits.

Unless the Customer has a separate written service-level commitment, Redovar does not guarantee a specific uptime percentage or response time.

Emergency and safety use

Redovar includes features intended to help organizations communicate and coordinate during urgent situations.

Redovar does not replace 911, emergency services, law enforcement, medical care, required radios, professional judgment, staff supervision, or the Customer’s own safety procedures.

The Customer should not rely on Redovar as its only method of emergency communication.

A message, acknowledgement, location update, request, or Emergency alert may be delayed or unavailable because of connectivity, power, hardware, software, or another condition.

The Customer remains responsible for its safety plans, emergency procedures, staff training, supervision, and decisions.

When emergency services are needed, they should be contacted directly.

Redovar ownership

Redovar owns or licenses the software, technology, designs, documentation, trademarks, branding, and other materials that make up Redovar.

This Agreement does not transfer ownership of those materials to the Customer.

The Customer receives only the rights necessary to use Redovar as described in this Agreement and the applicable order.

The Customer may not copy, resell, sublicense, reverse engineer, or commercially exploit Redovar except where expressly permitted by Redovar or applicable law.

Nothing in this section changes the Customer’s ownership of its own information.

Customer responsibilities

The Customer is responsible for how it uses Redovar.

That includes:

choosing authorized users;
maintaining accurate account and organization information;
protecting accounts and credentials;
managing staff access;
providing required notices and obtaining required permissions;
using Redovar Devices responsibly;
maintaining suitable internet or Wi-Fi access where required;
following applicable laws;
keeping its own safety and emergency procedures;
reviewing Redovar settings and assignments;
notifying Redovar of suspected misuse or security problems.

Redovar is not responsible for decisions made by the Customer or its staff simply because Redovar was used as part of their work.

Suspension

Redovar may temporarily restrict or suspend access when reasonably necessary to protect the Customer, Redovar, another organization, a Redovar Device, or the Services.

We may also suspend affected Services for serious misuse, a security risk, unpaid amounts, violation of this Agreement, or when required by law.

Where practical and appropriate, we will try to give the Customer notice before suspension and an opportunity to address the issue.

In urgent security or safety situations, Redovar may act before giving notice.

Termination

This Agreement begins when the Customer accepts it and continues while an order or Customer subscription remains active.

Either party may terminate this Agreement if the other party materially breaches it and does not correct the breach within a reasonable cure period after receiving notice, unless the breach cannot reasonably be cured.

An order may contain a specific notice or cure period. If it does, that period controls.

Redovar may terminate immediately where continued service would violate law or create a serious security risk.

Ending this Agreement does not remove payment obligations or other responsibilities that arose before termination.

Terms that reasonably need to continue after termination will remain in effect, including provisions concerning payment, confidentiality, ownership, liability, disputes, and information that must lawfully be retained.

Warranties

Redovar will provide the Services with reasonable care.

However, technology, networks, hardware, and third-party services cannot be guaranteed to work perfectly at all times.

Except for warranties expressly stated in an order, hardware warranty, or other written agreement, and to the extent allowed by law, Redovar is provided “as is” and “as available.”

Redovar does not promise that the Services will always be uninterrupted, completely error-free, or compatible with every environment, network, or third-party system.

Nothing in this Agreement removes a warranty or consumer right that applicable law does not allow the parties to exclude.

Indemnity

The Customer will be responsible for third-party claims arising from Customer information, the Customer’s unlawful use of Redovar, or the Customer’s violation of another person’s rights, to the extent those claims were caused by the Customer and applicable law allows this responsibility.

Redovar will be responsible for third-party claims that the Redovar software, when used as permitted under this Agreement, directly infringes another party’s intellectual-property rights, subject to the limitations and procedures stated in any applicable order or written agreement.

A party seeking protection under this section must notify the other party reasonably promptly and allow that party appropriate control of the defense or settlement, subject to reasonable cooperation.

Neither party may agree to a settlement that requires the other party to admit wrongdoing or accept a material obligation without that party’s consent.

Limits on liability

If an accepted order contains a negotiated liability limit, that limit controls for the matters it covers.

Where no separate liability limit applies, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for lost profits, lost revenue, lost business opportunities, or loss of data, to the extent those limits are permitted by law.

Any overall monetary liability limit should be stated in the applicable order or other written commercial terms between Redovar and the Customer.

Nothing in this Agreement limits liability that applicable law does not allow the parties to limit.

Changes to the Agreement

This agreement may change over time.

Redovar may update this Agreement as our products, business, or the laws that apply to us change.

When we update it, we will change the effective date shown at the top of the document.

If a change materially affects an active Customer’s rights or paid use of Redovar, we will provide additional notice when required by law or the applicable order.

A negotiated or signed Customer Agreement will not be changed merely by posting a new online version unless that agreement specifically allows it.

Governing terms

An order may state the governing law, venue, dispute process, notice requirements, or other terms that apply to the Customer relationship.

If those terms are included in an accepted order or separately signed agreement, they control.

Before Redovar publishes this Agreement as a final binding contract, the default governing law, venue, dispute process, and legal identity of the Redovar contracting entity should be stated here if they are not supplied through every order.

Neither party may transfer this Agreement without the other party’s consent, except that Redovar may transfer it as part of a merger, acquisition, corporate reorganization, or sale of substantially all of the relevant business or assets.

If one provision of this Agreement cannot legally be enforced, the rest of the Agreement remains in effect.

A delay in enforcing a right does not waive that right.

This Agreement together with accepted orders and any documents expressly incorporated into it forms the agreement between Redovar and the Customer concerning the products and services it covers.

Contact Redovar

If you have a question about this Agreement or need to send Redovar a contract notice, contact:

legal@redovar.com

If an order provides a different address or method for formal notices, follow the instructions in that order.

Privacy Policy

Information we collect

Account information

Organization and staff information

Camper and care information

Messages and media

Device information

Location information

Orders and billing

Support, Contact, and Demo requests

Website and technical information

Where information comes from

How we use information

Information managed by your organization

Messages, media, and Emergency information

Redovar Devices and location

Cookies and analytics

When we share information

Within your organization

Companies that help us provide Redovar

At your direction

For legal or safety reasons

If Redovar changes ownership

Security

How long we keep information

Your privacy rights

U.S. state privacy rights

International privacy rights

Children and minors

Changes to this Policy

Contact Redovar

Information covered by this Notice

Personal information we collect

Identifiers

Customer and account information

Commercial information

Internet and electronic activity

Geolocation information

Professional or work information

Communications and media

Device information

Inferences

Sensitive personal information

Where information comes from

Why we use information

When we disclose information

Within your organization

Service providers and contractors

At your direction

Legal and safety matters

Business transactions

Sale and sharing

Your California privacy rights

Know

Access

Delete

Correct

Opt out of sale or sharing

Limit certain uses of sensitive personal information

Non-discrimination

How to submit a request

How we verify requests

Authorized agents

Children under 16

Retention

Financial incentives

Changes to this Notice

Contact Redovar

How Redovar protects your information

Security at Redovar

Access control

Accounts and credentials

Encryption

Keeping organizations separate

Sensitive information

Redovar Device security

Device location

Logs and account history

Redovar personnel

Service providers